We value you as a customer and will make every effort to make you happy. There are only so many Volkswagen owners out there and we do not want to lose you as a customer. If for any reason our product does not meet your expectations, we’ll try to quickly resolve any issue to your satisfaction through technical assistance, exchanges, credit or refund. That said, we do have to have some common sense rules and provisions to ensure we can stay in business. If you have an issue, please review the information below and call us so we can resolve the problem.
If you discover damage or losses caused in shipping; save all packaging material, including the box, and call us immediately @ (586) 757-2300. We will then likely instruct you to contact UPS or the appropriate carrier, but start with us to save some time.
Parts Place, Inc.
5510 E 10 Mile Rd
Warren, MI 48091
Cores are the used parts that may be returned for credit when purchasing rebuildable parts. New, used, and remanufactured products may have a core charge. We send cores to our rebuilders to create a remanufactured part. Having a core charge on most rebuildable parts helps us keep our prices low, is a great way to recycle, and ensures there is product available for the next customer. If a core deposit is shown, this charge will be added to your total at the time of sale but is refundable upon the return of your rebuildable original part. Cores are valuable to us; we need them back on a timely basis to be rebuilt so we have product to sell to the next customers.
Core Return Policy
Limited Warranty with Every Product
Parts Place is committed to provide you with the very best products available worldwide. We are so confident in our standard of quality that we warranty every item to be free of defects. If a product sold by Parts Place is proved to be defective within 60 days of purchase we will replace that product. Warranty applies to the original buyer with receipt. The liability of this warranty is limited to the value of the goods purchased and excludes normal wear and tear.
In addition, some of our high value items are covered by an extended warranty. Call for details.
Warranty Legalese, Small Print, Etc
When you place an order, request a catalog, join our email list, or request a part we collect your name, address, telephone number, email address, credit card information (only if place an order) and information about your VW. We will use your information to respond to you, regarding the reason you contacted us. We may also use this information to communicate advance notice of events or to tell you about new product and services. We will not share your information with any third part outside of our organization other than as necessary fulfill your request, e.g.to ship an order. Any changes to this policy will be posted on this page. This page has an effective date of January 15, 2014. If you would like to update or correct any information we have on file, or if you'd like to be taken off our email or mailing lists, send an email to firstname.lastname@example.org or call us at 586.757.2300.
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Copyright ©2017 Parts Place Inc., All rights reserved. 5510 E 10 Mile Rd. Warren MI 48091 (586) 757-2300
|Auto Parts Place Inc. is in no way affiliated with or sponsored by VWaG or VWoA. All brand and model names are trademarks of their respective owners.
The use of Volkswagen, VW, Volkswagen model names, or part numbers is for reference and application purposes only.
No inference should be drawn that there is any connection either direct or implied between Auto Parts Place Inc and VWaG or VWoA.