Faq

Frequently Asked Questions:

Do you ship internationally?

Yes! While international shipping is not enabled on-line yet, we do ship internationally every day.  Fill out the contact us form with your full address and the part #'s you are interested in and we will get you a shipping quote, and can process your order off-line.  You can also call us at 586.757.2300. 

My car is down and I need my part tomorrow! Do you offer expedited shipping?

Yes. Call us at 586.757.2300.  If you place your order prior to 3:00 Eastern Time we can often get it out that day, and ship it via an expedited service from UPS or USPS.  Our sales person will work out the details with you. 

Help, I can't find the part I am looking for!

Call Us at 586.757.2300.  We have more than 26,000 VW parts in stock but only 4,500 on our website.  We have many rare, hard to find, new-old-stock parts, and used parts in stock, but if we only have one or two of them, we don't always put them up on line. Call us and we will check our warehouse and see if we have what you need. If it is after hours you can also fill out the request a part form and we try to respond to all requests within one business day. 

Is this the right part for my VW?

While most of our products have detailed fitment notes listed in their description, we have seen many Frankenwagens, and personal projects over the years. If you need to clear up if a part is going to fit your vehicle give us a call at 586-757-2300.  We will do our best to try to help you figure out what you need.

I have a technical question, can you guys help?

Absolutely! Give us a ring and one of our sales people will try and help you figure out what is ailing your VW. Keep in mind we are a small operation, so if all our phones are ringing with sales calls we may need to take a message and get back to you, but we can usually help on the spot.

What are your hours?

Monday-Friday from 9am-6pm EST. Saturday from 9am-2pm EST

Do you have a store and can I pick-up my products instead of having them shipped?

Absolutely!  Our counter hours are the same as our phone hours.  We would love to help you in person so come on by.  Click here for Directions.  But, if you know what you need, call us first so we can have it ready for you when you arrive. 

How can I email you?

• If you are looking for a specific part, please fill out the request a part form.
• If you need a free VW parts catalog, please fill out the request a catalog form.
• If you have a general question, please use the contact us form but the more details you can provide in the comment section, the better we will be able to help.
• You can always call us @586.757.2300.  Unlike others, we like to talk to our customers! 
• Sorry we can't post our email address, the crazy web robots find it and we get inundated with spam! 

Do you offer a warranty on your products?

Absolutely!  All new and USED products we sell are covered by our warranty. Parts Place is committed to provide you with the very best products available worldwide.  We are so confident in our standard of quality that we warranty every item to be free of defects.  If a product sold by Parts Place is proved to be defective within 60 days of purchase we will replace that product. In addition, many of our high value items are covered by an extended warranty, call us to see if the product you are interested in has an extended warranty.  Warranty applies to the original buyer with receipt.  The liability of this warranty is limited to the value of the goods purchased and excludes normal wear and tear.    Please read all the details of our warranty policy here. 

What is a core and a core charge? 

Cores are the used parts that may be returned for credit when purchasing rebuildable parts. New, used, and remanufactured products may have a core charge. We send cores to our rebuilders to create a remanufactured part.  Having a core charge on most rebuildable parts helps us keep our prices low, is a great way to recycle, and ensures there is product available for the next customer.  If a core deposit is shown, this charge will be added to your total at the time of sale but is refundable upon the return of your rebuildable original part.  Cores are valuable to us; we need them back on a timely basis to be rebuilt so we have product to sell to the next customers. More information can be found on our Core Policy page

How can I return a core?

• Complete the return form sent with your invoice and include it with the core being returned. You do not need to call us. 
• Please return all merchandise to the following address:

 Parts Place, Inc.
 ATTN: Returns
31711 Sherman Ave
Madison Heights, MI 48071

• Cores must be complete, assembled, unmodified, and in rebuildable condition to receive full credit.
• Cores must be drained of all fluid or the core credit will not be refunded.
• Cores must be returned within 30 days to receive core credit. (We are flexible on this, especially if we really need your core.  If it is over 30 days, call us.  We may still accept it.)
• All cores must be the exact equal of the part purchased
• Cores must be returned in the same box your new/remanufactured part came in.  This applies especially to alternators, starters, Bosch parts, brake calipers and steering racks.  (If your part came in a generic brown box don’t worry it.)
• Once accepted for return, cores returned to Parts Place are thrown into a bin for rebuilding and become generic.  A specific core cannot be returned to a customer for any reason.  
• The original invoice must be included with core returns for you to receive a refund.  We will cross off the returned items and return the original to you.
• Allow up to 3 weeks from date of shipment for processing refunds and exchanges.
• Upon inspection and acceptance of a qualified return, a credit or refund will be issued in the same form as the original payment.
• Core return shipping charges are the responsibility of the customer and are not refundable.  Return packages must be sent shipping charges prepaid.  COD packages will not be accepted.

How can I return a product?

• Call 586-757.2300 for a Return Authorization Number. 
• Complete the return form sent with your invoice and include it with the parts being returned.
• Please return all merchandise to the following address:

•  Most parts and cores can be returned within 30 days from the original ship date. (see details below)
• Parts must be returned in the original packaging (i.e. mfg box) within 30 days of invoice date for a refund of purchase price.
• Parts must be returned in new, saleable condition, with all packaging, clean and in order.
• Parts that have been installed, used, disassembled or altered in any way are not returnable.
• No returns on electrical products, fuel related parts, books, computer modules, scanners, tools, videos or CD's.
• No returns on special orders.
• No returns of a partial kit or set.
• Parts returned without a Return Authorization Number and an original invoice will not be processed.
• The original invoice must be included with both part and core returns for you to receive a refund.  We will cross off the returned items and return the original to you.
• Return packages must be sent shipping charges prepaid.  COD packages will not be accepted.
• Allow up to 3 weeks from date of shipment for processing refunds and exchanges.
• Upon inspection and acceptance of a qualified return, a credit or refund will be issued in the same form as the original payment.

What do I do with a package that arrived damaged?

 If you discover damage or losses caused in shipping; save all packaging material, including the box, and call us immediately @ (586) 757-2300.  We will then likely instruct you to contact UPS or the appropriate carrier, but start with us to save some time.

I have a tracking number, but no tracking information is showing up? (Domestic Orders)

 The most common reason this happens is because our local post office failed to scan the package when they received it. In these cases tracking information will generally update within a couple of days as the package gets scanned at various steps in the delivery process. We try to ship same day, however please allow up to 2 business days for processing. We will notify customers of any significant delay when we expect it. If you have any issue or question about the status of your order at any time, please contact us at 586-757-2300.