Shipping Frequently Asked Questions
When will I receive my order?
We ship the overwhelming majority of our orders the day you place your order. However on occasion it may take us 2-3 days to get it out. If we are expecting any extended delay we will contact you and let you know. We ship via USPS priority mail, and UPS ground. So depending on where you live, it typically takes 1 to 4 business days after it leaves our warehouse. (UPS does not count Saturday's or Sunday's) You can view the UPS time in transit map below. If your order is shipped via USPS priority mail, you may receive it sooner.
Do you offer expedited shipping?
Yes. Call us at 586.757.2300. If you place your order prior to 3:00 Eastern Time we can often get it out that day, and ship it via any expedited service you prefer. Our sales person will work out the details with you.
Will I get a tracking number?
Yes, we email tracking numbers the night we shipped your order. On occasion, we may drop ship your order from one of our rebuilders in which case we do not sending tracking numbers. If you did not get a tracking number and you are concerned you can fill out the contact us form or you can call us at 586.757.2300 and we can get you the information you need.
Do you ship internationally?
Yes, we ship internationally every day. If your country is not available in the drop down menu, fill out the contact us form with your full address and the part #'s you are interested in and we will get you a shipping quote, and can process your order off-line. You can also call us at 586.757.2300.
Do the international shipping charges include customs, duties, taxes and other import fees?
No. We are not responsible for import duties, taxes, brokerage fees, and/or customs charges once your package has left our facility. These charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with these fees and charges please speak to your local postal or customs office for more information. If custom fees and charges are refused at the time of delivery, your order will be returned to us, you will not receive a refund for shipping costs, and you will be charged a 20% restocking fee.
Can I pick-up my products instead of having them shipped?
Yes. Our counter hours are the same as our phone hours. If you know what you need, call us first at 586.757.2300 and we can have it ready for you when you arrive. Click here for Directions.
What do I do with a package that arrived damaged?
If you discover damage or losses caused in shipping; save all packaging material, including the box, and call us immediately @ (586) 757-2300. We will then likely instruct you to contact UPS or the appropriate carrier, but start with us to save some time.
I have a tracking number, but no tracking information is showing up? (Domestic Orders)
The most common reason this happens is because our local post office failed to scan the package when they received it. In these cases tracking information will generally update within a couple of days as the package gets scanned at various steps in the delivery process. We try to ship same day, however please allow up to 2 business days for processing. We will notify customers of any significant delay when we expect it. If you have any issue or question about the status of your order at any time, please contact us at 586-757-2300.